InfoSol Help Desk

Problem

BusinessObjects error WSR 00999 is returned in the Burst or XDC activity log during OPEN.

Error ==> BI4 Error (Error Location: OpenWebiDocument_Basic) (Remote Message: Internal error (WSR 00999)

Cause

The cause of this issue is unknown. We believe the issue involves a document-­level corruption that only manifests

itself when a call to open the document is made via the BI 4.x RESTful SDK.

Resolution

In some cases, the following actions resolve this issue:

• Open the document in BI LaunchPad, refresh, and save. Repeat the open in InfoBurst (catalog or document execution). 
• Make a copy of the document in BI LaunchPad. Open the copy, refresh, and save. Add the copy to InfoBurst.