InfoSol Help Desk

Problem

The following error is returned on the Users panel when attempting to validate a BI4 platform provider logon:

Logon :: Platform='DEVBI41', User='administrator' ==> BI4 Error (Error Location: Connect) (Internal Message: Make sure the WebApplicationContainerServer is running in the CMC. It must be running. The default port to connect to is 6405.) (Remote Message: Unable to connect to the remote server (0))

Cause

Using a Web Service platform, InfoBurst communicates with the BI 4.x platform via the WebApplicationContainerServer (WACS). The error indicates InfoBurst is unable to communicate with WACS. This is caused when either WACS is disabled or the WACS port is blocked by the BI 4.x server

firewall.

To test connectivity to WACS from the server hosting InfoBurst:

• Open http://[CMSServerName]:6405/biprws from a browser on the InfoBurst server 
  
• If a JSON string is displayed (Chrome) or you are prompted to download biprws.json (Internet Explorer), then WACS is functioning and should be accessible by InfoBurst
  

Open access to the WACS port if blocked.

Open firewall access on the BusinessObjects server to WACS port 6405.