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Solved

Open Error 'Unable to load report (RAS) :: Cannot open report document'

Problem


The following Burst error occurs for a Crystal Report on OPEN:


Error ==> Unable to load report (RAS) :: Cannot open report document. --- Cannot create object CrystalEnterprise.InfoStore. ... Error code:-2147467259 [CRSDK00000000]


Cause


The report CUID is recorded when the report is cataloged in InfoBurst. InfoBurst uses the CUID when it calls BusinessObjects to open the report. The error occurs because either the report CUID has changed or the report has been deleted.


Solution


If the report CUID has changed and the report path/name is unchanged, then utilize Validate Platform to fix up the CUID reference.

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