InfoSol Help Desk

Problem

The following error is returned in the Burst activity log during the refresh of an XI R2/XI 3.1 Web Intelligence report with a parameter:

Cannot set prompts for instance

Cause

Cause not yet determined. Occurrence of the error is rare and not confined to a specific release or patch level of XI. Error is not specific to

all Web Intelligence documents with prompts.

Solution

Resolution requires administrator-­level access to the BusinessObjects Central Management Console.

XIR2

• Open the CMC 
  
• Select Folders 
  
• Browse to the document 
  
• Select the Process tab 
  
• Select Prompts 
  
• Select Modify Values 
  
• Do not change any values 
  
• Select Update 

XI 3.1

• Open the CMC 
  
• Select Folders 
  
• Browse to the document 
  
• Right­click to select the document Properties 
  
• Select Default Settings > Prompts 
  
• Select Modify 
  
• Do not change any values 
  
• Select Apply 
  
• Select Save & Close 
  

Repeat for additional prompts.