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The following error is returned in the burst activity log during the refresh of a Web Intelligence:

Error ==> Outcome:FAIL_JOBSERVER_PLUGIN (4)


Error occurs during the refresh of a Web Intelligence document where the bursting parameter is an IN-­LIST prompt. The error will only occur when the document is processed using server instance processing mode. Server instance processing mode is used under the following conditions:

  • XI Server deliveries
  • Publication in NATIVE format for any delivery destination

The error is due to a Business Objects software fault and is specific to the following XI platforms:

  • XIR2 SP5
  • XI3 SP1
  • XI3 SP2


For XIR2, the issue is resolved in SP6.  Business Objects is aware of the issue in XI3, but has not resolved the issue.

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