InfoSol Help Desk

Problem

The following error is returned when attempting to validate platform credentials or in the Burst or

XDC activity log during LOG ON:

Unable to connect to cluster @boprod to retrieve CMS member list. Locally cached member list not

present. Logon cannot continue

Cause

The issue only occurs when using a BusinessObjects platform where connection type is Local Client. The registry

settings used by the BusinessObjects Client Tools does not contain the desired CMS name or CMS cluster name.

Solution

• Log into the server hosting InfoBurst via Remote Desktop Connection using the Windows credentials assigned to run the InfoBurst service
• Open the Web Intelligence Rich Client or Desktop Intelligence Client and log into the CMS using the desired CMS name
• Exit the client then re­try the connection from InfoBurst
  

Making the CMS connection from the client writes the CMS name to the BusinessObjects registry key.