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XI returned null view
2 CommentsSorted by Newest First
Bryan Baca
said
over 6 years ago
Hey Pranjal. The issue described above is specific to the OPEN step of the burst where the WebI document has "Refresh On Open" enabled. Yours is likely a different issue. Please open a support ticket and be sure to attach the Burst Support Package. Thanks.
https://help.infosol.com/solution/articles/19000018688-support-package
Hi Bryan,
Could you please explain the steps to disable the above said option.
I am unable to find it.
Please note: we are getting this error during EXPORT action.
Thank you!
Bryan Baca
Problem
The following error is returned in the Burst or XDC activity log during REFRESH:
Unable to get report parts. Service returned: Export :: Platform='DEVXI31', Document=QA_webi3_MVP_RefreshOnOpen, ID=92468, Format=XML ==> Export to 'C:\IBE_temp\_TMP\b35da17249714860a364030baf3f48af\17_1593.xml' in XML format failed (XI returned null view).
Cause
The Web Intelligence report has Refresh On Open option enabled.
Solution
Disable Refresh On Open and save the report.