XI returned null view : InfoSol Help Desk

How can we help you today?

Start a new topic

Solved

XI returned null view

Bryan Baca

started a topic almost 8 years ago

Problem

The following error is returned in the Burst or XDC activity log during REFRESH:

Unable to get report parts. Service returned: Export :: Platform='DEVXI31', Document=QA_webi3_MVP_RefreshOnOpen, ID=92468, Format=XML ==> Export to 'C:\IBE_temp\_TMP\b35da17249714860a364030baf3f48af\17_1593.xml' in XML format failed (XI returned null view).

Cause

The Web Intelligence report has Refresh On Open option enabled.

Solution

Disable Refresh On Open and save the report.

2 Comments

Pranjal Awasthi

said almost 6 years ago

Hi Bryan,

Could you please explain the steps to disable the above said option.

I am unable to find it.

Please note: we are getting this error during EXPORT action.

Thank you!

Bryan Baca

said almost 6 years ago

Hey Pranjal. The issue described above is specific to the OPEN step of the burst where the WebI document has "Refresh On Open" enabled. Yours is likely a different issue. Please open a support ticket and be sure to attach the Burst Support Package. Thanks.

https://help.infosol.com/solution/articles/19000018688-support-package