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Solved

Unresponsive Burst or XDC

Problem


A Burst or XDC has become unresponsive while executing or the Burst/XDC entry in Today's Schedule persists after the day of the execution.


Cause


The causes of an unresponsive or 'stalled' Burst or XDC may vary. Please open an InfoSol Helpdesk ticket for a specific diagnosis.


Solution


The following procedures should only be executed when no Burst or XDCs are running.


Build 231 or later:

  • Open a command prompt (Run as Administrator) on the InfoBurst serverChange directory into the InfoBurst application root (default = C:\Program Files (x86)\Infosol\InfoburstPlatform)
  • Enter ibresetschedule
  • Follow the on-screen prompts to run the utility 
  • Re-start the InfoBurst Platform Server service


Build 130 or earlier:


Step 1

  • Open a command prompt (Run as Administrator) on the InfoBurst server 
  • Change directory into the InfoBurst application root (default = C:\Program Files (x86)\Infosol\InfoburstPlatform)
  • Enter ibshell
  • Enter connect
  • Enter get token user=[USER] password=[PASSWORD]
  • Enter reset schedule
  • Re-start the InfoBurst Platform Server service


Step 2
  • Open a command prompt (Run as Administrator) on the InfoBurst server
  • Change directory into the InfoBurst application root (default = C:\Program Files (x86)\Infosol\InfoburstPlatform)
  • Enter ibresetschedule
  • Follow the on-screen prompts to run the utility 
  • Re-start the InfoBurst Platform Server service


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