A Burst or XDC has become unresponsive while executing or the Burst/XDC entry in Today's Schedule persists after the day of the execution.
Cause
The causes of an unresponsive or 'stalled' Burst or XDC may vary. Please open an InfoSol Helpdesk ticket for a specific diagnosis.
Solution
The following procedures should only be executed when no Burst or XDCs are running.
Build 231 or later:
Open a command prompt (Run as Administrator) on the InfoBurst serverChange directory into the InfoBurst application root (default = C:\Program Files (x86)\Infosol\InfoburstPlatform)
Enteribresetschedule
Follow the on-screen prompts to run the utility
Re-start the InfoBurst Platform Server service
Build 130 or earlier:
Step 1
Open a command prompt (Run as Administrator) on the InfoBurst server
Change directory into the InfoBurst application root (default = C:\Program Files (x86)\Infosol\InfoburstPlatform)
Enter ibshell
Enter connect
Enter get token user=[USER] password=[PASSWORD]
Enter reset schedule
Re-start the InfoBurst Platform Server service
Step 2
Open a command prompt (Run as Administrator) on the InfoBurst server
Change directory into the InfoBurst application root (default = C:\Program Files (x86)\Infosol\InfoburstPlatform)
Bryan Baca
Problem
A Burst or XDC has become unresponsive while executing or the Burst/XDC entry in Today's Schedule persists after the day of the execution.
Cause
The causes of an unresponsive or 'stalled' Burst or XDC may vary. Please open an InfoSol Helpdesk ticket for a specific diagnosis.
Solution
The following procedures should only be executed when no Burst or XDCs are running.
Build 231 or later:
Build 130 or earlier:
Step 1
Step 2