Unlock a Burst or XDC : InfoSol Help Desk

Bryan Baca

started a topic almost 8 years ago

Problem

A Burst or XDC appears with the lock indicator when the Burst/XDC is not in an executing state.

Cause

The causes of a locked Burst or XDC may vary. Please open an InfoSol Helpdesk ticket for a specific diagnosis.

Solution

Confirm the Burst/XDC is not in an executing state
Select the Help-About icon
Select the Utilities panel
Select Enable Support Options
Locate the locked object, right-click and select Unlock It

J

Jessen Soobrayen

said over 4 years ago

Hi Bryan,

What is the corresponding solution for the HTML UI.

Thanks.

Bryan Baca

said over 4 years ago

Hey Jessen. There are two reasons a Burst or XDC would display the "locked" status in the legacy Flash user interface:

The Burst/XDC is running which means it is locked and cannot be edited.
The Burst/XDC is not running, but the status in the repository is invalid.

#2 means there has been a system-level issue where the object status was not properly updated when it completed. This is typically due to an issue with the connection between InfoBurst and its database repository and that issue prevented the status from being properly updated.

The Flash user interface "unlock" option allows the user to reset the status of the object so that it can be used. Unfortunately, the user may cause a bigger issue if they try to unlock an object that is actually running. "Unlock" serves the same function as the IBResetSchedule utility available to administrators via command prompt.

We are not planning to provide the "unlock" feature in the HTML5 user interface. If an object is locked because of issue #2, then it can be unlocked using IBResetSchedule. The issue that caused #2 should be investigated. The goal should be to prevent the issue from occurring versus working around the issue using "unlock" or IBResetSchedule.

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