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BI 4.x Error 'The entity name must immediately follow the '&' in the entity reference - WSR 00999'

Problem


The following error is returned in the Burst or XDC activity log on OPEN or during cataloging:


Error ==> BI4 Error (Error Location: OpenWebiDocument_Basic) (Remote Message: Internal error ("The entity name must immediately follow the '&' in the entity reference.") (WSR 00999))


Cause


The error occurs when InfoBurst makes a request to  BusinessObjects to OPEN a report. The error is internal to BusinessObjects and is not with control of InfoBurst. The cause of the issue is unknown. 


Solution


Users experiencing this issue report success with this procedure:

  • Open the report in BI LaunchPad
  • Refresh the report
  • Save the report (Use the SAVE option. SAVE AS should not be used as it creates a new report object in BusinessObjects and may invalidate the reference in InfoBurst)
  • Re­-run the affected burst or re-catalog the report

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