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Error "Burst execution failed. Received a runtime log of -1"

An InfoBurst environment returns the following error when attempting to run a burst from the InfoBurst user interface:


Burst execution failed. Received a runtime log of -1




This issue occurs after updating an existing InfoBurst server to Build 236 or later. This issue is under investigation.


Please contact support for assistance with reverting to a previous version of InfoBurst if necessary.



IBE-4970

3 CommentsSorted by Oldest First

Execute the following procedure if you are experiencing this issue:

  • Stop the InfoBurst Platform service
  • Open a command prompt on the InfoBurst server and change directory to the InfoBurst application root folder (default = C:\Program Files (x86)\InfoSol\InfoBurstPlatform)
  • Enter MigRepoUtil 236
  • Answer Yes to the subsequent dialogue
  • Start the InfoBurst Platform service


If you encounter an error when executing this procedure or continue to experience the issue after executing the procedure, then please contact the InfoSol Help Desk for assistance.

HI Bryan

Thanks, that looks to have fixed our problem for bursting. Now experiencing an issue with one of our reports where its thinking that a string value being used has multi values ? we have been using this for a while without issue? any ideas


thanks


tony

Hey Tony. This is a public forum. I deleted the log from you last reply. Please open a new ticket for the latest issue your described and be sure to attach the Burst Support Package. Thanks.

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