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SEND EMAIL error "Timeout"

During an email delivery in a burst, the following error occurs on SEND EMAIL:

Error ==> Timeout

This error occurs when the response time of the mail server to the send (relay) request exceeds the InfoBurst EmailTimeout setting (default = 60 secs).

To resolve the error, increase the EmailTimeout setting:

  • Open a command prompt (Run as administrator)
  • Change directory to the application root folder (default = C:\Program Files (x86)\InfoSol\InfoBurstPlatform)
  • Enter IBConfig EmailTimeout <TIME_IN_SECONDS> (Example: IBConfig EmailTimeout 240)
  • Enter IBConfig to confirm the change
  • Restart the InfoBurstPlatform service
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