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Email Inbox issue

When setting up a delivery where the destination is "email inbox" I would expect all of the "To" recipients to appear in the email that it delivered.  This is not happening. 


If recipient1 is setup as a "To" recipient and recipient2 is setup as a "CC" recipient then both recipients appear in the email.  If I add more "CC" recipients all of these are also visible.


If recipient1 is setup as a "To" recipient and recipient2 is also setup as a "To" recipient then the email they receive does not include the other recipient.


I would like all "To" recipients to see who else has been sent the email.  Any suggestions on how this can be achieved?


Many thanks.

1 Comment

Hey Trudy. By design, each TO is a separate SEND. That means each recipient will see only their address in the TO field of the email message.


You can achieve this requirement by defining a single list of recipients separated by a comma:




You can learn more in the following help desk article:


https://help.infosol.com/solution/articles/19000074992-email-delimiter-behavior

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