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Email Inbox issue

When setting up a delivery where the destination is "email inbox" I would expect all of the "To" recipients to appear in the email that it delivered.  This is not happening. 


If recipient1 is setup as a "To" recipient and recipient2 is setup as a "CC" recipient then both recipients appear in the email.  If I add more "CC" recipients all of these are also visible.


If recipient1 is setup as a "To" recipient and recipient2 is also setup as a "To" recipient then the email they receive does not include the other recipient.


I would like all "To" recipients to see who else has been sent the email.  Any suggestions on how this can be achieved?


Many thanks.


Best Answer

Hey Trudy. By design, each TO is a separate SEND. That means each recipient will see only their address in the TO field of the email message.


You can achieve this requirement by defining a single list of recipients separated by a comma:




You can learn more in the following help desk article:


https://help.infosol.com/solution/articles/19000074992-email-delimiter-behavior

1 Comment

Answer

Hey Trudy. By design, each TO is a separate SEND. That means each recipient will see only their address in the TO field of the email message.


You can achieve this requirement by defining a single list of recipients separated by a comma:




You can learn more in the following help desk article:


https://help.infosol.com/solution/articles/19000074992-email-delimiter-behavior

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