InfoSol Help Desk

An InfoBurst server running Build 236 SP1 is updated to Build 237 or later. A burst is configured to use Content Validation. The burst aborts with no error. This is a known issue.

Follow these steps to resolve the issue:

• Locate the name of your InfoBurst repository
  • Log into InfoBurst and select the Help icon (blue button top right)
  • See Repository Type for repository name (see Image #1 below)
• Open Windows Explorer on the InfoBurst server
• Open to the _SysDb folder located in the InfoBurst application root folder (default = C:\Program Files (x86)\InfoSol\InfoBurstPlatform)
• Open the _SysDb sub-folder labeled with the repository name (see Image #2 below)
• Locate file Defer.db
• Rename Defer.db to Defer.old

Re-run the burst to confirm the issue is resolved. Please contact support if you have questions or the issue persists.

Image #1

Image #2

IBE-5046

This issue is addressed in Build 237 SP1. Users updating to Build 237 SP1 or later will not encounter this issue.