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Add an SMTP send retry functionality
...also, a retry settings would be beneficial if the burst is aborted at the refresh time due to lost connection from the reporting database. We have a database that occasionally throws 'lost connection' error and would like to set several retries, just like BO has. In general, retry is a really necessary feature for scheduled bursts.
Bryan Baca
Hey Pranjal. While we do not have an SMTP retry, InfoBurst does offer a secondary SMTP server option. If you define a secondary SMTP server, then InfoBurst will try that server in the event of a SEND EMAIL failure using the primary server.
Bryan Baca
Hey Dragan. The latest InfoBurst version includes a new Abort Behavior option. You can configure a Burst to retry after a failure. There is also an option to save the state of an aborted Burst and retry it later when the issue is resolved.
https://help.infosol.com/support/solutions/articles/19000024480-processing-options
Pranjal Awasthi
There should be an SMTP send retry functionality in case of connection or any other issue related to SMTP where Infoburst retries to send the mail when it has already tried but failed to. Currently, Infoburst tries to send the mail once and if there is any issue it fails. There should be SMTP send retry so that in case of small issues, the retry will ensure the delivery of the mails.