User interface login error "Failed to Logon - 500 - Internal Server Error" after change to AccessTokenTimeout : InfoSol Help Desk

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started a topic about 3 years ago

Change System > Configuration > AccessTokenTimeout and save. Subsequent login attempts result in the following login error:

Failed to Logon - 500 - Internal Server Error

To work around the issue:

Open a command prompt (Run As Administrator) on the InfoBurst server
Change directory to the InfoBurst application root folder (default = C:\Program Files\InfoSol\InfoBurst)
Enter IBConfig AccessTokenTimeout 10
Restart the InfoBurst service

Please open a help desk ticket if you require assistance with the above procedure.

IBE-5851

1 Comment

said almost 3 years ago

Issue resolved in InfoBurst 2022.1