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Tableau Platform browse error "Call to 'getdocumentsinfolder' Failed ==>Object reference not set to an instance of an object."

The following error occurs when browsing projects on a Tableau Platform:


Call to 'getdocumentsinfolder' Failed ==>Object reference not set to an instance of an object.


This issue is under investigation. Please open a support ticket if you are experiencing this issue.



IBE-5894


This issue resolved in InfoBurst 2022.2 

Hi Bryan, is there any workaround on this issue with an upgrade? I"m facing the same issue as well.


thanks,

Shaan

Hey Shaan. The solution is to update InfoBurst to the latest version (currently InfoBurst 2023.2).

Hi Brian,


Related with tableau I also get this with reset schedule at the beginning of my intraday bursts: Action failed :: Object reference not set to an instance of an object.


Is this related?


Thanks and kind regards,


Benjamin

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