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References missing in copied Burst

Copy a Burst. Open the copy and select the References tab. References are missing.


This issue is under investigation.



IBE-5915

6 CommentsSorted by Oldest First

This issue resolved in InfoBurst 2022.2 

if we were you upgrade, does the bursts with the missing references get corrected?

Hey Ken. To fix up existing copied Bursts, you must run a utility. Jeremy will provide the details on your help desk ticket.

Hi Bryan,


We have the same issue for several Bursts / Schedules, as we are moving to a new Server as well, the customer would like to make a clean up and want to have such kind of issues fixed. Is it possible to get the Utility ?  Thanks and best regards, Eric

Hi Bryan,


We have the same issue for several Bursts / Schedules, as we are moving to a new Server as well, the customer would like to make a clean up and want to have such kind of issues fixed. Is it possible to get the Utility ?  Thanks and best regards, Eric

Hey Eric. Please open an InfoBurst Help Desk ticket. We will need to gather some information before advising next steps with the references cleanup utility.

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